Frequently Asked Question

I attempt to login to my school gmail and I get the page below

https://www.google.com/landing/2step/

https://support.google.com/accounts/answer/185839?co=GENIE.Platform%3DAndroid&hl=en

Explanation : AU enforces security on its email platform for your @africau.edu email and you would have not enabled 2 Step Verification, that is why you will face login issues of being locked out temporarily until you ENROLL & enable 2 Step Verification...

Solution : Please create a support ticket on https://support.africau.ac.zw/open.php by filling in all the required fields and selecting the Help Topic : Password Reset

Make sure to indicate what type of assistance you require ie the example below;

My Name is Jon Doe, Staff ID / Student Registration # 123456. I am failing to access my school email doej@africau.edu as it is saying Your Sign In Settings Do Not Meet Your Organization's 2-Step Verification Policy Please help me regain access to it, my current working mobile number to get verification codes when loging in is 0123456789. ALSO my own personal email is ...@.... in case you further want to contact me.

An agent will then attend to your ticket, please keep checking your personal inbox you would have specified earlier when creating the ticket for a response and update.